Order Processing
All orders are processed within 3 to 5 business days. Once your order leaves our warehouse, delivery takes a further 5 to 8 business days.
Total estimated time from order to doorstep: 8 to 13 business days.
Business days are Monday to Friday and exclude weekends and public holidays. Orders placed after 2pm EST begin processing the following business day.
Order Confirmation
As soon as you place your order you will receive a confirmation email. This means we have received your order and pre-authorised your payment method.
We then confirm the item is in stock and ready to ship. If anything on your order is unavailable or on backorder, we will void the pre-authorisation and contact you by email before charging you. You will never be charged for an item we cannot supply.
Shipping and Tracking
Once your order ships you will receive tracking information by email within 24 hours. We ship using fully tracked services with USPS, UPS and FedEx, and the carrier is chosen based on the size and destination of your order.
If you have not received tracking details within 8 business days of ordering, please contact us and we will look into it straight away.
Shipping Rates
Standard shipping is free on every order within the United States. There are no handling fees and no surcharges at checkout.
Where We Ship
We currently ship within the United States only. We do not ship internationally at this time.
Changing Your Address
If you need to change your delivery address, contact us as soon as possible. We can usually update it before the order ships. Once an order has left the warehouse, address changes depend on the carrier and may not be possible. If the carrier charges a redirection fee, that cost is passed on to you.
About Delivery Estimates
The times above are estimates based on our normal processing and typical carrier performance. They are not guarantees. Weather, carrier backlogs, holiday periods and supplier stock can all add time to an order.
If your delivery is running behind, contact us. We will find out where your order is and tell you honestly what is happening.
Damaged or Missing Items
Inspect your package on arrival. If there is visible damage to the outer packaging, note it when signing for delivery if you can.
If your item arrives damaged, email photographs of the damage, the box and the packing label to support@metaldetectorpros.com within 24 hours of delivery. We will handle the claim with the carrier on your behalf.
If your tracking shows delivered but the package is not there, contact us within 48 hours and we will open an investigation with the carrier.
Returns
Delivery and returns are covered separately. Please see our Refund Policy for return windows, conditions and any applicable fees.
Contact Information
If you have any questions about this shipping policy, please contact us:
Business Name: Metal Detector Pros
Email: support@metaldetectorpros.com
Phone Number: (689) 407-5377
Customer Service Hours: Mon-Fri 9am-5pm EST
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